Welcome To Our Help Centre
Our Help Centre was designed with our clients in mind. We have assembled in one place a list of the most frequently asked questions and also some useful guides on how to perform simple tasks on our website, or on your MetaTrader platform. If you still cannot find an appropriate answer to your query on these pages, please do not hesitate to contact your account manager or a member of staff. Will be able to help you directly.
  • Popular Questions
  • Crypto
  • About Us
  • Trading Conditions
  • Execution Rules Specifications
Popular Questions
Deposits & Withdrawals
How can I deposit?
You will find all the available solutions in your client zone.
How can I make a withdrawal?
All withdrawal requests are processed within 48 hours from Monday through Friday. Once your withdrawal request has been processed at our end, it will depend on your payment system when you will get your funds. For example, credit/debit card refunds normally take 48 hours; however, it may take up to 10 business days for the money to arrive. All E-Wallet withdrawals are instant, your funds are instantly available at your end.
What is the minimum I can deposit?
The initial minimum deposit for all accounts is 500 EUR or equivalent in another currency. Minimum deposits in BTC is 500 EUR
How to transfer funds from one account to the other?
This is done with the help of the account manager. Please contact your account manager to address the request.
Do you charge any withdrawal fees?
Considering that certain stages of the depositing/withdrawal process involve manual labour, some of the withdrawal options we offer involve a small fee.
In which currencies can I open my account?
For now we are offering account only in Eur.
Are my transactions safe?
We ensure that all transactions are processed safely, securely and reliably, first and foremost by utilizing advanced encryption technology that guarantees your privacy and security. All communication is encrypted using SSL technology (Secure Socket Layer). Passwords are encoded, and we strongly recommend you keep your password secret. All personal information is completely confidential and we will not share your information with any third parties.
How do you know it was me who submitted a withdrawal request?
Once a withdrawal request has been created in our system, we will contact you to ensure you submitted this request, before we process it.
Are your clients’ funds held in segregated accounts?
All clients’ funds are held in segregated accounts, absolutely separate from our corporate accounts. This, as well as the strict regulations we follow, ensures the security of your funds.
Security of funds
We place a special focus on making sure our clients’ funds are as safe as possible. Our mission is to provide them with a super safe and reliable trading environment while they can focus on making trading profits.
Crypto
What is crypto?
Crypto (cryptocurrency) is a decentralised form of digital currency that operates globally with fast, low-cost transfers. Transactions utilise blockchain technology with both the sender and receiver remaining anonymous. The blockchain functions as a ‘ledger’, so transactions cannot be corrupted and are very reliable. A huge industry has sprung up around crypto, with many cryptoexchanges popping up to facilitate purchases and exchanges.
How to buy crypto?
Sign up to any secure crypto-exchange website.
Please Note: Not all exchanges are suitable for everyone! Please contact your expert, if you have any doubts as to what best fits your needs! Otherwise, we recommend that you do your thorough research and find out what web crypto-exchange best serves your needs in your specific country. Most exchanges have comprehensive video tutorials on how to do proceed with the purchase of Bit coins!
IMPORTANT NOTE: Our Company offers at all times a 10% Bonus on any Bitcoin deposits!
What crypto can I trade?
BTC (Bitcoin)
BCH (Bitcoin Cash)
LTC (Litecoin)
ETH (Ethereum)
XRP (Ripple)
USDT (Tether)
About Us
Managing risks?
Our internal risk management department thoroughly monitors every type of operation executed by the management. This ensures compliance with our obligations demanded by both our regulator and policy.
Are you a regulated broker?
The answer is yes and if you scroll down to the bottom of this page you will find our license number.
Trading Conditions
What are your trading hours and rollover times?
We are open 24/5 , Sunday 00 00 server time (GMT+2 or during summer time GMT +3) to Friday 00 00 server time (GMT+2 or during summer time GMT +3).Please note that our client support department is also available from Sunday 00 00 server time (GMT+2 or during summer time GMT +3) to Friday 00 00 server time (GMT+2 or during summer time GMT +3). Rollover occurs daily at 00 00 server time.
Trading at market open/close and leaving positions open over the weekend?
Please be aware that in the minutes approaching/following the opening/closing of the market for the underlying instrument, you may experience gaps in market prices. Due to the volatility expressed during these time periods, trading at the open, at the close or leaving positions open over the weekend, can involve additional risk and must be factored into any trading decision. These time periods are specifically mentioned because they are associated with the lowest levels of market liquidity and can be followed by significant movements in prices for both the spread bet, and the underlying instrument.
Am I limited to a specific number of trades?
SIMPLY, NO. While we have no limit on how many trades you can open per day, there is a limit on the number of positions that you can run at any one time. For instance, you can simultaneously open up to 300 positions on your live account, as long as you have the sufficient funds to support the trades.
Execution Rules Specifications
Quotes
For all tradable instruments, we quote two prices: The higher price (ASK) at which the client can buy (go long) for that instrument, and the lower price (BID) at which the client can sell (go short) for that instrument.
Spread
The spread is the difference between the BID and ASK prices. The lowest spread you can get is close or equal to zero, in this case BID=ASK. We do not quote a negative spread. We offer some of the most competitive spreads in the industry. The best way to evaluate our spreads is to open a demo account.
Order types
A “Market order” is the simplest order type. It is an order to buy or sell at the prevailing market price.
A “Pending Order” is an order to buy or sell at a pre-defined price in the future. The following types of pending orders are available:
Buy Limit
Buy Stop
Sell Limit
Sell Stop
You can attach a Stop Loss and/or Take Profit to any pending order.
Execution of orders
A Buy Limit, Buy Stop, Stop Loss and Take Profit for an opened short position are executed at the ASK price.
A Sell Limit, Sell Stop, Stop Loss and Take Profit for an opened long position are executed at the BID price.
Minimum tradable lot size
Minimum tradable lot size is 1 000 units of a base currency (equal to 0.01 MetaTrader 5 lot size).
Leverage/Margin
The required margin is the amount needed to be deposited/present in your trading account in order for a position to be opened. Your leverage will determine how much margin you actually need to open up a position. The maximum available leverage ratio is 1:200
Margin Level Required to Open Locked or Hedged Positions
A lock or hedge position appears when you open a trade of the same instrument (please note that volume of the opposite trade can also be higher or lower) in the opposite direction of the trade you already have. This is not the same as closing the initial trade, since the lock position requires that both remain open.
What are your Margin Call and Stop out Levels?
These requirements differ by account type. If you are a holder of our classic MT5 account, you will receive a margin call at 50% and will be stopped out at 30%.
Costs
For opening a position in some types of financial instruments, swap fees may occur. The value of opened positions in some types of financial instruments is increased or reduced by a daily financing fee “swap.” Swap fees are based on prevailing market interest rates, which may vary over time.

Risk Declaration:

Global Traders FX is a Trade name of Sun Hung Kai Forex Limited with a SFC Hong Kong Trading Licence AC1995, for Type 3 leveraged foreign exchange trading and dealing in capital market products that are over-the-counter derivatives contracts. All other trademarks appearing on this website are the property of their respective owners.

Leveraged trading in foreign currency contracts or other off-exchange products on margin carries a high level of risk and may not be suitable for everyone. We advise you to carefully consider whether trading is appropriate for you in light of your personal circumstances. You may lose more than you invest. Information on this website is general in nature. We recommend that you seek independent financial advice and ensure you fully understand the risks involved before trading. Trading through an online platform carries additional risks.

CFDs, MT5 hedging capabilities and leverage ratios are not available to US residents. The information on this site is not directed at residents of countries where its distribution, or use by any person, would be contrary to local law or regulation.

Global Traders FX is a Trade name of Sun Hung Kai Forex Limited, License number AAC1995 of SFC Hong Kong. Address 28 Le Garden One, 33 Hysan Avenue Causeway Bay, Hong Kong.
© 2021 Global Traders Forex. All rights reserved.